Refund Policy
Last updated: August 25, 2026
1. Overview
This Refund Policy explains how refunds are handled for paid subscriptions (tariff plans) purchased through TicketScan. Payments are processed by our payment provider, Paddle, who acts as the merchant of record for your purchase.
2. Subscription Billing
Paid tariff plans renew automatically at the end of each billing period unless cancelled beforehand. You can cancel at any time from your billing settings - your plan will remain active until the end of the period you've already paid for, and will not renew after that.
3. General Refund Policy
Subscription fees are generally non-refundable, including for partially used billing periods. When you cancel, you keep access to your plan until it expires instead of receiving a prorated refund. This helps keep pricing simple and predictable for everyone.
4. Exceptions
We may issue a refund at our discretion in cases such as a duplicate or accidental charge, a billing error on our part, or where required by applicable consumer protection law. Contact us and we'll review your request.
5. How to Request a Refund
To request a refund, email us at timofey@spaceduck.kz with your account email and the reason for your request. We aim to respond within a few business days.
6. Chargebacks
Please contact us before filing a chargeback with your bank or card provider - most billing issues can be resolved directly and more quickly this way. Accounts with open chargebacks may be suspended while the dispute is investigated.
7. Changes to This Policy
We may update this Refund Policy from time to time. We will update the "Last updated" date above when changes are made.
8. Contact Us
If you have questions about this Refund Policy, contact us at timofey@spaceduck.kz.